What are cookies?
Cookies are small text files placed on your device when you visit a website. They help sites work, remember your preferences, and provide information to site owners. We also use similar technologies such as local storage; we refer to all of these as “cookies” here.
How we use cookies
We group cookies into the categories below. Essential cookies are always on because the site can't work properly without them. Everything else is off until you choose to accept it — nothing optional loads until you give consent.
| Category | Consent | What it's for | Examples |
|---|---|---|---|
| Essential | Always on | Make the site work and keep it secure — and remember your cookie choices. | cognassist_consent (stores your consent for 180 days) |
| Analytics | Off until you accept | Help us understand how the site is used so we can improve it. | Google Tag Manager / Google Analytics — _ga, _gid, _gat |
| Live chat | Off until you accept | Power the optional live-chat widget on our support page. | Zoho SalesIQ |
Managing your choices
When you first visit, you can Accept all, Reject optional, or save a custom selection. You can change your mind at any time using the“Your privacy choices” link in the site footer, which reopens the consent settings. Your preferences are stored for 180 days.
You can also control or delete cookies through your browser settings. Blocking essential cookies may stop parts of the site from working.
Third-party services
When you accept the relevant category, some cookies are set by third parties who process data under their own privacy policies:
- Google (Analytics / Tag Manager) — see Google's privacy policy
- Zoho (SalesIQ live chat) — see Zoho's privacy policy
Changes to this policy
We may update this policy as our use of cookies changes. For more on how we handle your personal data, see our privacy policy. Questions? Pleaseget in touch.